TERMS & CONDITIONS

• Free shipping is available only in Delhi-NCR region.

• Customer may avail home trial for 499/- for up to 3 garments.  For every additional new garment, the customer will be charged  INR 250.

• We do not alter the length of the outfit(s)

• You can rent the outfit(s) for 3 days or 6 days

• No customer is allowed to get the outfit altered on their own.

• Once the customer has booked the outfit(s), the customer will have to pay the rental fee and the security deposit (refundable) for the outfit(s) in advance.

• We will schedule a free pick up from the customer’s location once the rental period is over.

• The security deposit will be refunded directly to customer’s bank account within 24 hours after the outfit(s) has been picked up from the customer’s residence.

• In case of bank transfer, our customer care executive will take the bank details from the customer.

• If the customer wants the security in cash, in such a case the customer will have to arrange for their own pick up from  Rent A Closet store

• The outfit will undergo rigorous quality check process before we refund the security deposit amount.

• If the customer fails to return the garment on the pickup date, additional  25% of the rental fee will be charged per day.

If the customer wants to return the ordered product or opt for an exchange, they must intimate us within 24 hours via call or email with their order details. Customer will get the complete refund of the security deposit and booking amount within 5 working days.Please note if the order is not canceled within 24hrs we will charge a cancellation fee.

• Any cancellations made after 24hrs but before 10 days of the delivery date will result in a credit to the customer’s Rent A Closet account. This credit can be applied to any future rental on www.rentacloset.com or at Rent A Closet store.

• Any cancellations made after 10days or a week prior to the delivery date you will result in the full rental amount of the outfit being charged as a cancellation fee for keeping the item reserved and for limiting other customers from renting it.

• All our orders are confidential, we do not disclose the identity of our customers.

• In case of unrecoverable damages (burns / permanent stains, tears, and soiling) which cannot be removed/the cost of repair is high) the customer shall be liable to pay full value of the MRP of the outfit.

• In case of complete or partial loss of the outfit, the customer will be liable to pay the double amount of the original price.